MetroPCS Authorized Dealer at 3611 North Main Street, Rockford, Illinois.

I bought two brand new phones on Sunday, 12/6/15. On Wednesday, 12/9/15 my new phone was powering completely off (58% charge) and once I pulled battery off and reset phone, it continued to indicate: Unfortunately, Google services have stopped, Unfortunately Google keyboard has stopped.. etc. I brought the phone in Wednesday and the guy did a factory reset and acted as if I need to call 611 to have a "signal sent to my phone". 
I worked in this field years ago, and explained if it was a network issue, my other phone at home would be incurring issues. However, I'll be proactive and call 611.
So, called and had the lady update settings etc.?? 
And she said same, go return phone, it's still malfunctioning. 
Following day, my boyfriend brought it in to return, mind you only purchased 4 days ago. They told him I made over 60 talk minutes, which I didn't because I never talk. And they said that I told the guy I dropped my phone.. again, I did not or I would have been requesting a replacement from the beginning! They kept my phone, from 10am to 2pm apparently telling my boyfriend he needed approval from the owner Mike, to authorize a return. So, they made calls to rack up past 60 minutes of talk time. And I was working all day. Plus, dropping the phone would not make the phone error out.
Needless to say, they have a 7 day return policy, and would not honor it, I had the receipt, box everything still. My boyfriend brought it to another MetroPCS store and they said that the N Main store is shotty and always have to fix their issues, and replaced my phone.